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Business Problem: Managers at Company ABC grapple with conflict resolution and fostering workplace relationships among employees, resulting in diminished collaboration, reduced productivity, and a tense work atmosphere characterized by high turnover rates.
The Ask: Create a learning experience to equip learners with effective conflict resolution strategies and interpersonal management skills, enabling them to oversee productive employees who engage positively with one another. Integrate real-world scenarios to help learners identify conflict resolution methods and apply these strategies to their everyday interactions with subordinates.
Solution: This course is designed to provide learners with a comprehensive grasp of conflict resolution techniques, offering opportunities to engage in practical exercises using workplace scenarios. Through these exercises, learners will gain proficiency in responding to various types of negative conflict behaviors commonly encountered in Company ABC.
Tools Used
- Rise 360
- Storyline 360
- Canva (job aid)
- Vyond (video)
Project Deliverables
- eLearning course in Rise
- Design Document
- Storyboard
- Job Aid– Conflict Resolution Methods
- Job Aid – Conflict Resolution Plan
Project Features
- Accordion and tab interactions to chunk information to make it easy to digest.
- Flip card interactions for expanded information.
- Drag and drop for matching interaction to assess learner understanding.
- Work based scenarios for learners to apply knowledge.
- Video (with closed captions) to reinforce course content and engage learners.
- Key takeaways to review important course information.
- Graded quiz to assess mastery of content and track in LMS.