The challenge: Learners earn a badge for each correct answer to the scenario they encounter working customer service within the restaurant industry.
The process: One scenario is included for each of the five star customer service principles. Learners earn one point for each correct answer to each scenario. At the end of all five scenarios, learners see which badges they earned by seeing which badges are colored yellow.
The solution: Learners can easily self assess to see which five star customer service principles they need to review according to the badges they did not earn. This is good practice before they complete a quiz at the end of the course. This interaction is included as part of Storyline course on Five Star Customer Service.
Project Features
- States to change colors of badges when scenarios are answered correctly.
- Variables to add points for correct answers.
- Hotspots for learners to click choices in scenarios.