Customers Survey Completion
Business Problem: Ambassadors that work in a large IT call center needed directions to explain to customers how to complete a survey to gather feedback and close the ticket.
Solution: This sample includes directions for what to say to customers and screenshots of what each step in the process looks like, so ambassadors can help customers share feedback about the support experience.
Tools used: Word and Snagit
Recording Customer Insights
Business Problem: Ambassadors that work in a large IT call center needed directions for how to record information gathered during chat and phone interactions with customers.
Solution: This sample provides step by step directions for completing information in the call management system RAVE so that information can then be shared with the product group to improve the support experience.
Tools used: RAVE, Word and Snagit