Conflict Resolution Training for Supervisors
Business Problem: Company ABC is experiencing reduced productivity and collaboration across multiple departments due to challenges in reaching consensus when implementing new initiatives. Supervisors at Company ABC need the skills to resolve conflicts effectively with their subordinates, and foster a safe workplace environment that promotes collaboration and innovation among the diverse workforce.
The Ask: Create a virtual instructor led training to equip participants with strategies for effectively resolving conflicts when working with subordinates and foster a healthy, collaborative, and productive workplace environment.
Solution: This virtual instructor led training was designed to enable supervisors throughout the company to collaborate, share best practices, and learn effective conflict resolution techniques to manage work relationships more effectively and increase employee productivity and collaboration.
Tools Used
- Microsoft PowerPoint
- Microsoft Word
- Zoom
vILT Project Documents
- Design Document
- Facilitator Guide
- Participant Guide
- vILT PowerPoint Presentation
- Handouts with scenarios and instructions
- Job Aid with methods
- Job Aid with resolution plan
Project Features
- Breakout rooms and whole group discussions for vILT.
- Small and whole group discussions to reflect on learning.
- Role playing scenarios to apply learning to work practices.
- Knowledge checks to activate and monitor learning.